Shipping Policy

Thank you for shopping with Kiloment. We're committed to getting your order to you as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed, you'll receive a confirmation email with tracking information when your package ships.

Please note that processing times may be slightly longer during holidays or periods of high order volume.

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Shipping Times

Estimated delivery times are as follows:

Please note that these are estimated delivery times and are not guaranteed.

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Shipping Costs

We proudly offer Free Standard Shipping on all orders.

Any expedited shipping options, if available, will be displayed during checkout.

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Order Tracking

Once your order has shipped, you'll receive an email containing your tracking number.

Please allow 2–5 business days for tracking information to become active after shipment.

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Delays

While we strive to deliver your order within the estimated timeframe, delays can occasionally occur due to:

• Customs inspections
• Weather conditions
• Carrier delays
• High shipping volumes
• Other circumstances outside of our control

Kiloment is not responsible for delays caused by shipping carriers or customs authorities.

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Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Kiloment is not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error, please contact us immediately at support@kiloment.com. We'll do our best to assist if your order has not yet been processed.

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Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Kiloment is not responsible for lost or stolen packages.

If you believe your package has been lost in transit, please contact us and we'll work with the carrier to help locate your shipment whenever possible.

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Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer.

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Contact Us

If you have any questions regarding shipping, please contact us:

Kiloment Support
Email: support@kiloment.com